Returns & Exchanges

At 100% Pure New Zealand Honey, we stand behind the premium quality of our UMF™ certified Manuka honey. If your order arrives damaged or you are not completely satisfied with your purchase, we offer a hassle-free return process within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue to initiate your return request.

• 2.
  Document Condition

  If the product arrived damaged, please provide clear photographs of the packaging and the honey jars to assist with our quality control review.

• 3.
  Secure Packaging

  Ensure the honey is packed securely in its original shipping box to prevent any leakage or breakage during the return transit.

• 4.
  Refund Processing

  Once your return is received and inspected at our New Zealand facility, we will issue a full refund to your original payment method within 5-7 business days.