Frequently Asked Questions
Everything you need to know about our premium Manuka and native New Zealand honeys.
How do I know your honey is authentic New Zealand Manuka?
Every jar is independently tested and certified for UMF (Unique Manuka Factor) and MGO levels, ensuring it meets strict New Zealand government export standards for authenticity and purity.
Do you ship your honey internationally?
Yes, we ship worldwide. Please note that shipping rates and delivery times vary by destination, and some countries may have specific customs regulations regarding honey imports.
Is your honey raw and unpasteurized?
Absolutely. Our honey is extracted using cold-pressing methods to preserve the natural enzymes, nutrients, and rich flavor profiles found in the hive.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If your order arrives damaged or you are unhappy with the quality, please contact our support team for a replacement or a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Why has my honey become hard or grainy?
Crystallization is a natural process for pure honey and a sign of its high quality. To return it to a liquid state, simply place the jar in a warm water bath and stir gently.